This is the second post of this series, if you are not familiar with the Agent scripts and Macros, you can check out the previous article for a step by step tutorial on how to configure Macros and Agent Scripts…. Read More ›
In a recent project, I had to query Office 365 audit log API using Power Automate. While this looked like a fairly easy task, there were quite a few learnings along the way. I had to research and test different… Read More ›
Dynamics365 is adding more and more features to help automate repetitive tasks for users in Customer Support product space. One of the latest additions is Agent Scripts and Macros in CS space. Macro function has lots of options available however… Read More ›
I tried to create a flow that copies planner tasks from one plan to another and came across an issue where standard flow connectors did not support copying labels. I found that this could be implemented using graph API. Here… Read More ›
Sometimes we need to capture field updates for audit purposes. Here is an example: Account form has a field for “Account Application Status” (Options – Approved/Rejected). In either case, we need to capture who approved/rejected the application and date/time. My… Read More ›
Dynamics 365 unified service desk enables users to compose emails in a separate popup window. Every time an agent is composing an email within a case, he/she will have to manually update the email subject and append case number. This… Read More ›
This is a challenging time for businesses as they are trying to operate under new health regulations/policies. Microsoft provides an all inclusive Power Apps solution free for businesses that they can use to effectively record, manage and monitor location readiness,… Read More ›
Data input should be simple and efficient in any application for the end users. This improves usability of the app and overall user experience. Today, we will learn how to make a rich text field expand in a modal box… Read More ›
In part 1, we discussed how to create custom error messages in Power Automate and pass them to your canvas app. In this article, let’s see how we can display these error messages with a modern look and feel. Here… Read More ›
In any application, error messages should be displayed if there are any failed actions. These message should be meaningful and must explain the issue and possible cause for these errors to users. In this post, we will discuss how we… Read More ›
